Purchase Options and Cancellation Policy

Last updated: 14th August 2026

Next update due: 16th August 2027

VitamoreD is available for subscription or pre-order. The applicable price, payment schedule, delivery frequency, minimum commitment (if any), and cancellation terms will be clearly shown before you complete your purchase.

This policy should be read alongside our Shipping Policy, Returns Policy, Privacy Policy and Terms and Conditions. Nothing in this policy limits any rights you have under applicable consumer law.

Subscriptions

How subscriptions work

Our subscriptions are managed using Recharge.

When you purchase a subscription, you authorise us to supply and charge you for repeat orders at the price and delivery frequency displayed on the product page and at checkout.

Your initial order will be charged at checkout. Unless a subscription is expressly described as a fixed-term plan, it will continue automatically at the selected frequency until you cancel it.

Before you subscribe, we will clearly display:

• The product included;

• The recurring price;

• Any introductory discount and when it ends;

• The delivery and charging frequency;

• Applicable shipping charges and taxes;

• Whether there is a minimum commitment;

• Whether the subscription continues automatically; and

• How you can change or cancel it.

Your subscription confirmation will include this information and provide access to your subscription management portal.

Recurring payments

Made By Daily Ltd does not normally receive or store your payment-card details.

Your payment method is securely stored or tokenised by Shopify and/or the payment provider used at checkout. Recharge manages the subscription and uses the stored payment method to initiate each authorised recurring charge.

You authorise us to charge the applicable subscription price, shipping charges and taxes on each scheduled charge date until the subscription is cancelled.

Your next scheduled charge date can be viewed in your subscription-management portal.

Managing your subscription

Depending on the options available for your subscription, you may be able to:

• Change the delivery frequency;

• Change the next charge or delivery date;

• Skip an upcoming delivery;

• Update your delivery address;

• Update your payment method;

• Change the product or quantity; or

• Cancel the subscription.

You can access the subscription-management portal:

• Through the Manage Subscription link in your subscription emails;

• By logging into your customer account and selecting Manage Subscriptions; or

• By contacting us at hello@madebydaily.com or on 02476 363873.

Please contact us if you cannot access your account or the subscription management link.

Cancelling a subscription

You may cancel your subscription at any time without a cancellation fee, unless a minimum commitment was clearly disclosed and expressly accepted before purchase.

Cancellation stops future recurring charges and deliveries. It does not necessarily cancel an order that has already been charged or entered fulfilment processing.

To avoid the next scheduled charge, we recommend cancelling at least 24 hours before the charge date shown in your subscription portal. Recharge advises that a charge due on the same day may already have entered its processing queue.

If you submit a cancellation before the scheduled charge but are charged after we received your request, please contact us so that we can investigate and correct the charge where appropriate.

We will send you confirmation when your subscription has been cancelled. Please retain that confirmation.

If an order has already been charged but has not been dispatched, contact us immediately. We will cancel and refund that order where reasonably possible and where required by applicable law.

If an order has already been dispatched, your rights will be governed by our Returns Policy and applicable consumer law.

Cooling-off and return rights

For UK and EU customers, the initial statutory cancellation period for a subscription involving regular deliveries of goods generally runs until 14 days after you receive the first delivery.

You may also have cancellation or return rights relating to individual goods supplied under the subscription. Please consult our Returns Policy.

The statutory right to change your mind may not apply to sealed goods that are unsuitable for return for genuine health-protection or hygiene reasons once the seal has been broken after delivery.

Your rights concerning faulty, damaged, unsafe or incorrectly described products are unaffected.

Prepaid subscriptions

A prepaid subscription covers the number of deliveries and period stated at checkout.

You may cancel the automatic renewal of a prepaid subscription at any time. If you ask us to stop prepaid deliveries that have not yet entered fulfilment processing, we will refund the prepaid price allocated to those unprocessed deliveries.

Goods that have already been dispatched are handled in accordance with our Returns Policy and applicable consumer law.

Because Recharge does not automatically remove all queued deliveries when a prepaid subscription is cancelled, please contact us if you want both the renewal and the remaining prepaid deliveries cancelled.

Prices and subscription changes

We may change the price or other terms of a subscription by giving reasonable advance notice.

Where we propose to increase the recurring price, we will normally provide at least 30 days’ notice before the new price takes effect, together with instructions on how to cancel. We will obtain any additional consent required by the law applicable to you.

We will not retrospectively change the price of an order that has already been charged.

Reminders

Where required by applicable law, we will send reminders before:

• A free or discounted trial changes to a paid or full-price subscription;

• A long-term subscription automatically renews;

• A material price change takes effect; or

• Another legally prescribed renewal event occurs.

Customers in jurisdictions that require annual subscription reminders will receive the appropriate reminder and cancellation information.

Pre-orders

How pre-orders work

A pre-order allows you to order a product before it is available for normal fulfilment.

The product page and checkout will clearly state:

• That the product is a pre-order;

• The total price;

• The amount charged when the order is placed;

• Any deposit or outstanding balance;

• When the remaining balance will be charged; and

• The estimated dispatch or availability date.

Depending on the pre-order offer, we may:

• Charge the full price when you place the order;

• Charge a stated deposit and collect the remaining balance later; or

• Securely authorise or store your payment method, and charge it at the stated time before purchase.

By placing a pre-order, you authorise us to collect the stated remaining balance at the time disclosed on the product page and at checkout.

Estimated availability

Pre-order availability and dispatch dates are estimates based on the information available to us at the time the product is offered.

We will only advertise a pre-order date when we have a reasonable basis to believe the product can be dispatched within that period.

If the estimated date changes materially, we will contact you with:

• The revised expected dispatch date; and

• The option to accept the delay or cancel the pre-order for a full refund of the amount paid.

Where applicable law requires your agreement to a delay, we will not treat silence as agreement.

If we are unable to supply the product, we will cancel the pre-order and refund all amounts paid.

Cancelling a pre-order

You may cancel a pre-order at any time before it is dispatched by contacting hello@madebydaily.com. We will refund the amount paid for the cancelled pre-order to the original payment method.

If a pre-order has already been dispatched, it cannot normally be stopped in transit. However, this does not remove your statutory cancellation or return rights. Once it arrives, you may request a return in accordance with our Returns Policy and applicable consumer law.

For UK and EU customers, this will generally include the right to notify us that you wish to cancel within 14 days after delivery, subject to applicable exceptions such as sealed health-protection goods that have been unsealed after delivery.

Your rights concerning faulty, damaged, unsafe, delayed or incorrectly described goods are unaffected.

Contact Us

To manage or cancel a subscription or pre-order, contact:

Made By Daily Ltd
Email: hello@madebydaily.com
Telephone: 02476 363873
Address: Unit 2 Fairfield Court, Wheler Road, Coventry, CV3 4LJ, United Kingdom