Refund policy

Returns, Cancellations and Refunds Policy

Last updated: 14 August 2026
Next update due: 13 August 2027

This policy applies to consumer purchases made directly from vitamored.com. Purchases from Amazon, another marketplace, a practitioner or another retailer must normally be returned through the seller from whom they were purchased.

Nothing in this policy limits or excludes any mandatory consumer rights available under the law of the country, state or province in which you live.

Cancelling an order before dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible:

If the order has not been dispatched, we will cancel it and refund the amount paid. If it has already been dispatched, please follow the change-of-mind return procedure below.

Change-of-mind returns

For eligible products, you may tell us that you wish to cancel and return your order within 14 calendar days after the day on which you, or a person nominated by you, receives the goods.

If one order is delivered in separate parcels, the period begins after the final parcel is delivered.

You do not have to give us a reason for cancelling. We may ask for a reason to help us understand the return, but providing one is optional.

After notifying us, you must send the eligible goods back within 14 calendar days.

Any longer mandatory cancellation or return period provided by applicable local law will continue to apply.

Sealed health and hygiene products

Our products include food supplements, oral-care products and health products supplied with tamper-evident or health-protection seals.

For a change-of-mind return, the product must be unused, and its health or tamper-evident seal must remain intact. Where permitted by applicable law, we cannot accept a change-of-mind return once the seal has been broken, as the product is no longer suitable for resale due to health protection or hygiene reasons.

Opening the external delivery carton does not, by itself, remove your cancellation rights.

Please return the product in its original product packaging wherever possible. Where applicable law permits, we may make a reasonable deduction for an actual reduction in value caused by handling beyond what would reasonably be necessary to inspect the product.

These restrictions do not apply where a product is faulty, damaged upon delivery, unsafe, misdescribed, or incorrect.

Sale and discounted products have the same statutory rights as full-price products.

How to arrange a return

Please contact hello@madebydaily.com and provide:

  • Your name;

  • Your order number;

  • The product or products being returned; and

  • Confirmation that you wish to cancel or return the order.

We will provide the appropriate return address, instructions and, where applicable, a return authorisation number or shipping label.

A return authorisation number helps us identify and process your parcel, but your statutory cancellation or faulty-goods rights do not depend on our approval of the return or on our issuing an authorisation number.

Please do not send a return to a fulfilment centre until we have confirmed the correct address. This helps prevent customs or routing problems.

Return delivery costs

For an ordinary change-of-mind return, you are responsible for the direct cost of returning the goods unless:

  • We have agreed to pay that cost;

  • We failed to inform you before purchase that you would be responsible for it; or

  • Applicable law requires us to pay it.

When we provide a prepaid return label for a change-of-mind return, we will tell you its cost before you use it. Where legally permitted, that cost may be deducted from the refund.

We will pay reasonable return costs for goods that are faulty, damaged upon delivery, unsafe, misdescribed, or incorrect.

Please package returns securely and retain proof of posting or carrier acceptance. We recommend using a tracked service if we have not provided the return label.

Refunds for UK and EU cancellations

For a valid UK or EU cancellation, we will refund:

  • The price paid for the returned goods; and

  • The cost of our least expensive standard delivery service, where the entire order is cancelled.

Additional amounts paid for express, premium or other enhanced delivery are not refundable beyond the cost of standard delivery.

We will make the refund without undue delay and no later than 14 days after being informed of the cancellation. We may withhold the refund until the goods have been returned or you provide evidence that they have been sent back, whichever occurs first.

Refunds outside the UK and EU

For an ordinary change-of-mind return outside the UK and EU, we will refund the price paid for the eligible returned goods, including any refundable sales tax.

Original outbound delivery charges are not refundable for an ordinary change-of-mind return unless this policy or applicable local law requires otherwise.

Refunds will normally be processed within 14 days of our receipt and inspection of the return, or earlier where required by applicable law.

Customers in Canada may have additional provincial cancellation rights where required online-contract information, a copy of the contract or delivery requirements were not provided. Customers in Mexico retain any applicable statutory right to revoke a distance purchase within the prescribed five-business-day period. These and any other mandatory local rights are not restricted by this policy.

Refund method

Refunds will be made to the original payment method unless you expressly agree to another method. We will not charge a refund administration or restocking fee.

Your bank, card provider or payment service may take additional time to show the refund after we have processed it.

Faulty, damaged, unsafe, misdescribed or incorrect products

Change-of-mind deadlines and health-seal restrictions do not remove your legal rights where a product:

  • Arrives damaged;

  • Is faulty or unsafe;

  • Is not as described;

  • Is not fit for its normal purpose; or

  • Is different from what you ordered.

Please contact hello@madebydaily.com as soon as reasonably possible, providing your order number and, where helpful, photographs of the problem.

We will provide appropriate return instructions and pay reasonable return costs. Depending on the circumstances and applicable law, the available remedy may include a replacement, repair, price reduction or refund.

You do not need to return faulty goods in unopened packaging, and opening a product to discover a fault does not automatically remove your rights.

Products damaged after delivery through misuse, accidental damage or failure to follow the supplied instructions are not treated as products that arrived faulty.

Return locations

We will confirm the correct return location for your order. Our current fulfilment addresses are:

United Kingdom
Made By Daily Limited
Unit 2, Fairfield Court
Wheler Road
Coventry
CV3 4LJ
United Kingdom

United States and North American fulfilment
6000 Pardee Road
Taylor, MI 48180
USA

European fulfilment
7 rue du Meunier
95700 Roissy-en-France
France

Contact details

Made By Daily Ltd
Unit 2, Fairfield Court
Wheler Road
Coventry
CV3 4LJ
United Kingdom

Email: hello@madebydaily.com
Telephone: 02476 363873

Model cancellation form for UK and EU consumers

You may use this form, but you are not required to do so.

To: Made By Daily Limited, Unit 2, Fairfield Court, Wheler Road, Coventry, CV3 4LJ, United Kingdom
Email: hello@madebydaily.com

I/We hereby give notice that I/We cancel my/our contract for the sale of the following goods:

Goods:

Order number:

Ordered on:

Received on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s), only if this form is submitted on paper:

Date: